It may not be totally dead yet, but I hear the death rattle.
Once a powerhouse of innovative engineering, one wonders how HP blundered so badly with the tablet idea — the TouchPad — (proprietary WebOS operating system did not help), crater the PC division, and apparently come to have systemic problems company-wide.
Well, I can count the ways in my own experience:
- A High-end laptop that not only was supposedly Vista-ready (little did I know at the time that I would not WANT Vista), but in fact did not comply with Vista specs; AND had a lid hinge break — rendering it useless — repairable only by replacing $400 worth of parts.
- A High-end netbook (yes, I always go for the gusto — an HP Mini 210 HD) for which it was important to be able to turn off wi-fi and still use the bluetooth mouse. The instructions and screens clearly demonstrate that such was the intent — but it won’t, and the endless calls with barely-English speaking tech support and emails with canned responses having nothing to do with my problem never fixed it. I even got the problem escalated and it just escalated the frustration and not the remedy. Several driver updates later and that issue was never fixed.
- My sister has a multi-function HP printer/fax/scanner device and the arm to the scanner light simply broke. The scanner has never been moved from where it was operated and it just broke.
- Attitude: If you go to their site to do a review of a product, here is an interesting caveat from their website where one can write a review:
Your review will be published within 72 hours if your review focuses on the product’s features and avoids the following:
- HP Customer Service (emphasis added — guess they don’t like public criticism
So, to the constant stream of supposed deals and discounts from HP by email, I say “get off of my computer screen” because I’ll never buy another HP product. Of any kind.
- Hewlett Packard discontinues webOS TouchPads and phones (kenarah.wordpress.com)
- Hewlett-Packard Bails on Computers (everyjoe.com)
- The TouchPad is so bad, Best Buy wants Hewlett-Packard to take them back (financialpost.com)
- Samsung Again Says It Won’t Buy HP’s PC Business (forbes.com)